At POP+BARK, your privacy matters.
We’re all about creating joyful, community-driven experiences for dog lovers—and we’re just as committed to safeguarding your personal information. This Privacy & Security Policy outlines what data we collect, how we use it, how we protect it, and the choices you have.
Please take a moment to read it through.
What We Collect & Why
We only collect essential personal information: your name and email address. We collect this in two ways:
1. Event Bookings (via Ticket Tailor)
When you book a ticket to one of our events through Ticket Tailor, we collect:
- Your name
- Your email address
Why we collect this:
- To send your digital ticket
- To contact you with useful event information such as reminders, timings, location details or updates
- To ensure a smooth and personalised experience for you on the day
We do not use this information for marketing unless you have given us clear permission to do so.
In some instances, we may ask for your dog’s breed during the checkout process if it’s important for the event—for example, breed-specific events or to help us plan accordingly.
2. Mailing List Sign-Up
You may also choose to join our mailing list directly via our website or other opt-in forms.
What we collect:
- Your email address
- (Optionally) your name, to personalise messages
Why we collect this:
- To keep you in the loop with upcoming POP+BARK events
- To share behind-the-scenes news, dog-friendly content, and exclusive announcements
- To let you know about new products and services from POP+BARK you might enjoy
You’ll only receive emails from us if you actively opt in, and you can unsubscribe at any time via the link in any email.
How We Use & Share Your Data
We treat your personal data with respect and care.
- We never sell, rent, or share your data with third parties for marketing purposes.
- We may use trusted platforms such as Ticket Tailor (for event bookings) and Mailchimp (for newsletters). These platforms are securely managed and fully compliant with data protection laws.
- These third-party providers are only permitted to use your data in order to help us deliver a better service to you (such as issuing tickets or sending event updates).
How We Protect Your Data
We take your privacy seriously. We use secure systems and digital safeguards to ensure your information is stored and handled safely. These include:
- Encryption where appropriate
- Access controls to limit who can access your data
- Security policies with any partners or platforms we use
All data is stored within trusted platforms and only accessed when necessary to fulfil event or communication needs.
How Long We Keep Your Data
We will only keep your data for as long as necessary. Specifically:
- If you booked an event, we’ll retain your data only long enough to manage and follow up on that booking
- If you’ve joined our mailing list, we’ll keep your data until you unsubscribe
You can request for your data to be deleted at any time by emailing us.
Your Rights
You are in control of your data. Under data protection laws, you have the right to:
- Request access to the data we hold about you
- Ask for corrections to inaccurate data
- Request deletion of your data
- Withdraw your consent to receive marketing at any time
- Lodge a complaint with a data protection authority if needed
To exercise any of these rights, please email us at help@popandbark.com
Marketing Opt-In
When you sign up to our newsletter, you’re saying yes to:
- Dog-friendly event announcements near you
- Exclusive invites and early bird access
- Behind-the-scenes peeks at POP+BARK
- Joyful, fun and sometimes silly dog content
- Occasional news about POP+BARK products and treats
You can unsubscribe from our marketing emails at any time by clicking the link at the bottom of any message.
Cookies & Technical Data
Our website may collect anonymised technical data such as your IP address and browser type via cookies. These help us understand how visitors use our site and allow us to improve functionality and user experience.
We never use cookies to track personal information or identify individuals without consent.
You can manage cookie preferences through your browser settings at any time.
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.
Last updated: 11th July 2025